Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Please note that accessories (hats, bags, etc.), pre-orders and limited-drop pieces are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please go to returns.shopquintessentiallove.com and fill out the webform to start your return. All returns and exchanges will be processed through this portal.
For any other questions, please contact us at orders@shopquintessentiallove.com. We will return your message as soon as possible.
There is a shipping & handling fee of $10.95 for all returns. This will be deducted from your refund. Original outbound shipping is non-refundable in most cases, and is determined on a case-by-case basis.
If your return is accepted, we’ll send you a shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@shopquintessentiallove.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Accessories (hats, bags, etc.) are final sale and can’t be returned.
Please get in touch if you have questions or concerns about your specific item.
We’re also unable to accept returns on limited releases, sale items or gift cards.
Every piece released as part of one of our drops is a limited release, including re-releases and restocks of a print from an earlier drop. You’ll find a note on the product page when a piece is part of a limited drop, and these pieces aren’t eligible for return or exchange.
Pre-Orders
All pre-order sales are final. Pre-order items are not eligible for cancellations, returns, refunds, or exchanges once the order has been placed, except where required by applicable law.
Please review your order carefully before completing your purchase, including the item, size, quantity, and shipping address.
Requests to change the shipping address on a pre-order must be submitted within 5 days of the date the order was placed. All address change requests are subject to review by our team and are not guaranteed. Address changes requested more than 5 days after the order was placed cannot be accommodated.
Pre-order shipping dates and estimated delivery timeframes are estimates and may be subject to change. Any estimated shipping timeframe provided on the product page or at the time of purchase will apply to the pre-order item.
If you have questions regarding a pre-order, please contact us at orders@shopquintessentiallove.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Due to our limited drops, we may not be able to exchange items for different items, styles or sizes. However, we will do our best to accommodate your needs.
There is a shipping & handling fee of $12.95 for all exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@shopquintessentiallove.com.